Garage door open/close events not working

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10 comments

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    Arnie Aquilino

    I am having the same problem with my garage door sensor.  It reports temperature but continually stops reporting open/close activity.

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    Tony Jenkens

    My back door sensor has stopped reporting on day 2 of use!

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    Oscar Aguilar

    Same here, I even replaced the original Notion garage task dot with a different Notion garage task dot (where the door sensor works) and still no joy. I'm starting to think there might be a hardware or software defect with the bridge failing to detect the garage sensor functionality(signal strength is very good). Pending additional feedback from support.

     

    Resolution: Firmware update successfully enabled my garage door functionality. 

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    Rossi

    Thanks for the update Oscar! If anyone is having trouble with their garage door task not working as expected, first try to delete the task and add it back

     

    If you're still not having success, please write into our support team at support@getnotion.com

     

    Cheers!

    Notion Support 

  • Avatar
    Arnie Aquilino

    I have basically given up on Notion; between constantly having to delete tasks and renter them to keep the garage door sensors working is not worth the effort.  In addition, battery life is horrible causing the sensors to go off line every few months.

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    Robin Keir

    Arnie, I have come to a similar conclusion myself now. I can say in my experience the Notion system has been fundamentally unreliable and inconsistent in performance.

    I've been through many experiments and had thought I'd improved matters at times. Here are some of the things I've tried to now avail:

    - Completely revamped my home WiFi (not for this issue, it was just time to do so).
    - Changed the radio channel on my Philips Hue system because I thought it may have been interfering with a notion.
    - Relocated sensors and hub numerous times.
    - Reset the hub numerous times.
    - Removed and re-added the sensors from the app.
    - Removed and re-added tasks from the sensors.
    - Removed and re-added the hub.
    - Physically removed batteries from the sensors.
    - Physically shorted out sensors to fully discharge them.
    - Purchased new batteries and swapped them out (those batteries are expensive).

    As a measure of the ridiculousness of the situation my latest vain attempt at getting a semblance of a stable and consistent system is to have a WeMo Switch power down the hub twice a day for a minute. How's that for home automation!

    And it's not just the garage door sensors that are problematic. Others suffer from the same disappearing functionality, although at a lesser frequency than the garage door sensors.

    Even when it works things are not perfect. For example, I have 3 sensors in the garage, 2 for the overhead garage doors and 1 for the regular side door. They are all with about 6 to 10 feet of each other but they regularly report significant temperature differences. I've seen 7 or 8 degrees difference at times. None of the 3 sensors in question should have any meaningful difference given their proximity.

    How can I be sure that say the 1 sensor I have that listens for a smoke alarm is actually going to work when I can't trust anything about this whole system?

    If tech support can only offer suggestions that I've already tried dozens of times of my own volition then I see little point in going through them in my opinion.

    So, sorry Notion. It was a promising product that is just too unreliable to be considered or relied upon.

  • Avatar
    Rossi

    Hi @Arnie and @Robin - our sincerest apologies for the continue trouble here. Our support team is going to reach out to both of you directly to better understand the issues you're experiencing and how we may go about improving it. 

    Cheers,

    Notion Support 

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    Arnie Aquilino

    I have given up on Notion.  Customer support was excellent, but the product has too many flaws.  After my last post Julian contacted me and I followed his instructions  of replacing the batteries and had Notion perform a hardware update.  After which I had to delete each of the 6 sensors and re-attach and calibrate.  Garage Door Sensors still did not operate, but other functions did.

    After the system upgrade last week or so, one by one a sensor would totally go off line for no reason, then come back on line a short time later.  All without intervention on my part.  Yesterday I noticed that the logs for many of the sensors have not had input for days/weeks, all without notification that there was a problem.

    The system is useless to me: I cannot rely that it is monitoring anything at all.  Today I unplugged the bridge and took the system off of life-support. Rest In Peace Notion.

  • Avatar
    Robin Keir

    So, after tech support contacted me after I last posted here, they updated the firmware on my sensors (and sent some new batteries - nice!).

    Since then, after a couple of months of testing, I can say now that things have improved greatly. Some observations.

    The sensors are quite picky about proximity to the bridge. One sensor I had that would regularly drop out of connection and back in again (after varying lengths of time) I simply moved from one side of the door (thin, wooden) to the other (marginally closer to the bridge) and it's been far more steady.

    Related to the above -- don't rely on the "signal strength" too much in the app. I've had the hub within inches of the sensors and it still shows much the same signal as when it's 30 feet away.

    Temperatures between sensors within the same vicinity can vary quite a bit. I wouldn't rely on them to be accurate. They're fine for "it's really cold/hot" events.

    I have not experienced a sensor "going dark" since the upgrade, meaning, I have not had one silently stop reporting events after a time, never to come back to life. They are now all responsive regardless of how long they've been up or how long since the last known-to-have-occurred event.

    Thanks!

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    Rossi

    Hi Robin, thanks for the update and glad to hear things are improving! In regards to signal strength, our team is looking into how to make this more accurate. 

    Our support team is happy to help and thanks again!

    Cheers,

    Notion Support 

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