NotionPRO will start by sending you a normal push notification through the Notion app. You'll have the option to acknowledge the alarm and de-escalate it there.
If you don't de-escalate the push notification, then Noonlight will send you and any secondary users a text message the the phone number on file. You can respond to the text message with your PIN to acknowledge the alert and de-escalate it.
If you don't respond to the text message, the primary user for the NotionPRO system will receive a phone call from a Noonlight dispatcher. You can then de-escalate the alert over the phone with the dispatcher.
Last, if the alert isn't acknowledges or de-escalated, the Noonlight dispatcher will contact your local emergency services to assist you. For water leak alerts, no emergency services will be contacted, but you will receive an additional text message.
How Are Alarms Triggered?
Alarms for doors/windows/garage doors are triggered when your system has been armed and the door/window/garage door opens.
Leak alarms are triggered when the task has been enabled for NotionPRO and your Notion system detects a leak
What If I Need To Cancel The Alarm?
Your 4 digit security PIN will be used to cancel alarms. When an alarm is triggered, there are two ways to de-escalate or cancel the alarm. To cancel, either (a) open the Notion app, click disarm and enter your PIN or (b) you can respond to the Noonlight agent who will be contacting you (text and then phone call) in response to the alarm with your PIN to cancel.
In the event of theft, if you do not enter in your PIN to cancel and do not respond to the Noonlight agent, police will be dispatched.
In the event of fire, if you do not enter in your PIN to cancel and do not respond to the Noonlight agent, the fire department will be dispatched.
In the event of a leak, no authorities will be dispatched, and you do not need a pin to acknowledge. You will receive a text and then a phone call to make sure you saw that there was a leak notification.
Can I Trigger A Test Alarm? Do I Need To Notify Anyone In Advance?
Yes, you can run a test alarm to familiarize yourself with the experience when you first enable NotionPRO. Arm your system and purposely trip one the sensors you’ve selected to be monitored. Purposely don’t de-escalate and you’ll soon be contacted by a Noonlight agent via text. Respond to them that you were testing the system and provide them with your PIN and they will cancel the alarm for you. You can also have them confirm the address for the alarm at that time. You do not need to notify Noonlight or Notion in advance of testing the alarm.
What’s The Typical Response Time On An Alarm?
Typically, the elapsed time from when the alarm is triggered and the Noonlight agent contacts 911 is less than 60 seconds if no contact is made with the user. As soon as the alarm is triggered the agent will begin contacting you. If they can’t get a hold of you via text message or phone call to deescalate then they will immediately contact 911 to send authorities. Alarms can still be cancelled after 911 has been contacted.
The response time for police or first responders to arrive will depend their triage protocol and the number of available units in proximity to the location of the alarm. Noonlight provides 911 with enhanced information using your profile and any contextual data on the emergency, which may enable them to be more efficient in their response.
Are There Penalties For False Alarms?
No, you will not be charged false alarm fees from Notion or Noonlight. In the event that police or first responders do show up to a false alarm and the city does charge you with a false alarm fee, Noonlight will cover the cost of that fine for you. Contact Noonlight at email@example.com regarding false alarm fees.
Still have questions? Please feel free to contact Notion's support team here.