When it comes to doors and windows, you don't want those tasks to be escalated if you are the one opening the door or the window. But if your smoke alarm is sounding or a sensor detects a water leak, you may need additional assistance even if you're at home at a time when the system isn't armed.
If a sensor with a smoke alarm task is enabled for NotionPRO, any time that sensor detects your smoke alarm sounding then you will need to de-escalate the alert either in the Notion app or in a conversation with a Noonlight dispatcher.
If a sensor with a water leak task is enabled for NotionPRO, any time that sensor detects a water leak, you will need to acknowledge the alert in the app or via a text of phone call with a Noonlight dispatcher.
For any questions, please feel free to contact our support team here.