Is Notion telling you your door is open when it's not? Are you not receiving door alerts?
What do I do?
Occasionally sensors can get out of sync with Notion's backend. When this happens use the 'Sync Door Task' feature to get it back on track. This works on hinged doors, hinged windows, and garage doors.
How to use the 'Sync Door Task' feature:
- From the home page in the app, tap on the task that needs to be synced.
- Scroll to the bottom of the 'Task Details' screen and tap on 'Sync Door Task'
- Follow the in-app instructions to sync the task - this can take up to a few minutes, so we'll send you a push notification when the sync is complete.
After the sync is complete, the sensor will go back to reporting that your door is closed and it will resume reporting motion from your door as it is designed to do.
How does this happen?
Notion sensors can get into this state for a few reasons. The sensor has a small compass inside that detects what direction the sensor is pointing. When a battery is replaced, it can become magnetized and then the sensor state is stuck open.
Other reasons include existing security systems that use magnets. If you have one of these in your home you will need to move your Notion sensor at least 3 feet from the security system before re-syncing.
These are the two most common causes of a sensor getting stuck open, however you might notice that your sensor can get stuck without either of these things. If this is the case, simply use the 'Sync Door Task' feature to get your sensor back on track!
Still having trouble?
If the 'Sync Door Task' does not fix your sensor, or if you have any questions, please contact us at firstname.lastname@example.org or by phone at (877) 668-4660. Happy monitoring!