Notion Says My Door Is Open, But It's Closed

Is the status of your task opposite of what it should be? Maybe you're no longer receiving door alerts? Most likely your sensor is out of sync. 

What do I do? 

Occasionally sensors can get out of sync. When this happens, try using the 'Sync Door Task' feature to get it back on track. This works on hinged doors, hinged windows, and garage doors.

How to use the 'Sync Door Task' feature:

1. From the home page in the app, tap on the task that needs to be synced.
2. Scroll to the bottom of the 'Task Details' screen and tap on 'Sync Door Task'
3. Follow the in-app instructions to sync the task - this can take up to a few minutes, so we'll send you a push notification when the sync is complete.

After syncing, the sensor will go back to reporting that your door is closed and it will resume reporting motion from your door. 

How does this happen? 

Notion sensors can get into this state for a few reasons. The sensor has a small compass inside that detects what direction the sensor is pointing. Sometimes when a battery is replaced, this can cause it to become magnetized making the sensor think the door is open.

Another cause is when a sensor is too close to an existing security system that use magnets. If you have one of these in your home you will need to move your Notion sensor at least 3 feet from the security system before re-syncing.

These are the two most common causes of a sensor getting stuck open, however you might notice that your sensor can get stuck without either of these things. If this is the case, simply use the Sync Task feature to correct it. 

Still having trouble?

If Sync Task does not fix your sensor or if you have any questions, contact us at [e-mail] or by phone at [phone]. Happy monitoring!